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I've had trouble integrating it with my emails.
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So, small companies have to go for a smaller CRM, such as HubSpot." "Sometimes, it is difficult to integrate it with my emails. There is no option to buy fewer licenses. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. "One area where the solution could improve is with handling feature requests." "Its licensing can be improved to accommodate small companies. The tech management should have better technical capabilities." Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics." "If there was a bit more automation, specifically for marketing tasks, that would be ideal." "Dynamic's management could be improved. The tabs and arrangement could be done better to be more user-friendly. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. I have used Service Desk and it is not user-friendly but this solution is worse. However, to have the solution function in the correct way, the process can be difficult." "The mobile side of the product doesn't look that great right now." "Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need." "The solution could improve by having better integration documentation." "Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I'm not the person that implements the solution. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about." "The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities." I've been quite impressed." "I can see activity per customer. Dashboards are amazing." "The solution can scale massively. When you are creating leads, generating leads, opportunities, it is wonderful in the reports as well. I like that it can work on any device-any Windows, Android, or Apple device." "It is an open the platform with API integration with other systems. In the past and at different companies, I have implemented new or replacement ERPs. It makes the account management process easier as well." "I like that Salesforce is ERP agnostic. There are a lot of things that Sales Cloud can do that, in my opinion, make everyone's jobs a whole lot easier and give them the visibility they need when they require it, when talking to customers and prospecting. It gives us the ability to easily-without the use of coding-create automation in order for us to do our work a lot more efficiently, whether it's notification reminders or certain automatic processes. "Suitable for all sizes of organizations." "The best features of the solution are its performance and stability." "One of the most valuable features is the automation of Sales Cloud.